Shipping policy

Last updated: July 6, 2026

Devathai Designs currently ships Canada-wide only.

We take great care to inspect, prepare, and securely package every order before it leaves us. All items are checked for quality and completeness prior to shipment.

Processing Time

Products are generally shipped within five to seven business days from the date of purchase. Processing times may vary during launches, restocks, sales, holidays, or busy periods.

Once your order has been shipped, tracking information will be sent through your confirmation email, if tracking is available. After the package has been handed over to the courier, tracking updates and delivery times are managed by the shipping carrier.

Shipping Rates

Canada-wide shipping is free on orders over $150.

For orders under $150, shipping is a flat fee of $15.

Delivery and Shipping Responsibility

Once an order has been shipped, delivery is handled by the selected shipping carrier. While we carefully package all orders, delays, mishandling, or damage may occasionally occur during transit.

Devathai Designs is not responsible for delays caused by shipping carriers, weather conditions, incorrect addresses, missed deliveries, customs processing, or other circumstances outside of our control.

Please make sure your shipping address is correct and complete before placing your order. We are not responsible for orders that are delivered to an incorrect address due to inaccurate information entered by the customer.

Damaged, Missing, or Incorrect Items

If an item is found to be missing, incorrect, or affected by a manufacturing defect before shipment, we will repair, replace, or refund the item where appropriate. If an exact replacement is unavailable, we will contact you to discuss suitable alternatives.

If there is clear evidence that an item was damaged prior to shipment, such as missing stones that are not present in the package upon delivery, please contact us within 24 hours of receiving your order.

To help us review the issue, please email devathaidesigns@gmail.com with your order number, clear photos of the item, packaging, and any damage, as well as a video if possible.

After reviewing the issue, Devathai Designs may, at our discretion, offer a repair, replacement, refund, or another suitable resolution.

Damage During Transit

Although every order is packaged with care, Devathai Designs is not responsible for providing replacements or refunds for damage that occurs after the package has been shipped and is in the care of the courier.

If your item appears to have been damaged during transit, please contact us as soon as possible and we will do our best to assist you in pursuing a repair or resolution.

Pickup Option

Customers who prefer not to have their order shipped may select the pickup option available on our site.

Pickup is available in Markham near 9th Line and 14th Avenue. The exact pickup address will be emailed once your order is ready.

Pickup is contactless.

Please email devathaidesigns@gmail.com to schedule a pickup date and time for your order. Include your order number in your email, and please bring or show your confirmation email when collecting your order.

Contact Us

If you have any questions about shipping, pickup, or your order, please contact us at:

Devathai Designs
Email: devathaidesigns@gmail.com